{"id":8529,"date":"2023-09-29T12:03:54","date_gmt":"2023-09-29T12:03:54","guid":{"rendered":"https:\/\/thespaceplus.eu\/technical-support\/"},"modified":"2023-10-26T10:19:37","modified_gmt":"2023-10-26T10:19:37","slug":"technical-support","status":"publish","type":"page","link":"https:\/\/thespaceplus.eu\/en\/technical-support\/","title":{"rendered":"Technical support"},"content":{"rendered":"[vc_row type=”full_width_content” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”middle” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”10%” bottom_padding=”4″ left_padding_desktop=”27vw” constrain_group_2=”yes” right_padding_desktop=”27vw” bottom_padding_tablet=”12%” left_padding_tablet=”20vw” constrain_group_4=”yes” right_padding_tablet=”20vw” left_padding_phone=”7vw” constrain_group_6=”yes” right_padding_phone=”7vw” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” advanced_gradient_angle=”0″ overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_element_direction_desktop=”default” column_element_spacing=”0px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”static” advanced_gradient_angle=”65″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”advanced” advanced_gradient_display_type=”linear”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bottom_padding=”7%” bottom_padding_phone=”1″ text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”0px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default” animation_offset=”90%”][nectar_animated_shape shape=”parallelogram” shape_color=”#ffffff” width_desktop=”15vw” width_phone=”50vw” animation=”none” animation_easing=”default” animation_movement_type=”transform_y” animation_movement_intensity=”0.6″ animation_movement_persist_on_mobile=”true” position_desktop=”absolute” top_position_desktop=”0″ left_position_desktop=”0″ top_position_phone=”15vw” left_position_phone=”5vw” translate_y_desktop=”-30%” translate_x_desktop=”-50%” zindex=”-1″][nectar_highlighted_text scribble_color=”#f05a25″ style=”scribble” scribble_shape=”squiggle-underline” scribble_thickness=”thick” scribble_speed=”1.8s” scribble_easing=”ease_in_out” id=”circle-highlight2″ font_size_tablet=”4vw” font_size_phone=”12vw”]\n

Technical support<\/em><\/h1>\n[\/nectar_highlighted_text][divider line_type=”No Line” custom_height=”35″][split_line_heading animation_type=”line-reveal-by-space” font_style=”h6″ line_reveal_by_space_text_effect=”default” stagger_animation=”true” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”Technical Support” max_width=”90%” font_size_tablet=”16px” font_size=”22px” font_size_phone=”26″][\/split_line_heading][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”5%” constrain_group_2=”yes” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” id=”preguntas” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”left” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”][vc_row_inner equal_height=”yes” content_placement=”middle” column_margin=”5px” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/12″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_raw_html]PGEgaHJlZj0iaHR0cHM6Ly90aGVzcGFjZXBsdXMuZXUvZW4vdGVjaG5pY2FsLXN1cHBvcnQvI2ZhcXMiPgo8c2NyaXB0IHNyYz0iaHR0cHM6Ly9jZG4ubG9yZGljb24uY29tL2JoZW5mbWNtLmpzIj48L3NjcmlwdD4KPGxvcmQtaWNvbiBzcmM9Imh0dHBzOi8vY2RuLmxvcmRpY29uLmNvbS90dnl4bWp5by5qc29uIiB0cmlnZ2VyPSJtb3JwaCIgY29sb3JzPSJwcmltYXJ5OiM1ZTk5NWMsc2Vjb25kYXJ5OiNmMDVhMjUiIHN0eWxlPSJ3aWR0aDoxMDBweDtoZWlnaHQ6MTAwcHgiPgo8L2xvcmQtaWNvbj4KPC9hPg==[\/vc_raw_html][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”11\/12″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][nectar_highlighted_text style=”none” custom_font_size=”3vw” font_size_tablet=”6vw” font_line_height=”1.2″]\n

FAQS<\/h1>\n[\/nectar_highlighted_text][\/vc_column_inner][\/vc_row_inner][divider line_type=”Full Width Line” line_thickness=”2″ divider_color=”white” animate=”yes”][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”custom” column_margin_custom=”7vw” equal_height=”yes” content_placement=”top” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#f8f8f8″ scene_position=”center” top_padding=”3%” constrain_group_2=”yes” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” advanced_gradient_angle=”0″ overlay_strength=”0.8″ gradient_direction=”left_to_right” shape_divider_color=”#000000″ shape_divider_position=”bottom” shape_divider_height=”99%” bg_image_animation=”none” shape_type=”straight_section” gradient_type=”default”][vc_column left_padding_desktop=”2vw” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default”][toggles style=”minimal_shadow” accordion=”true” accordion_starting_functionality=”closed” border_radius=”10px”][toggle color=”Accent-Color” heading_tag=”h4″ heading_tag_functionality=”default” title=”Do The Space Plus sheds come with a guarantee?”][vc_column_text]Our sheds are manufactured with the best materials and under strict quality controls and standards. In case you detect any inconvenience in the purchased product, please contact The Space Plus customer service that you will find in this website. The warranty is valid from the date of purchase that appears on the receipt or invoice, which must be presented to make use of the warranty. The warranty period for this product varies depending on the legal regulations applicable in the country of purchase. Please refer to the applicable regulations in your country for more information.[\/vc_column_text][\/toggle][toggle color=”Accent-Color” heading_tag=”h4″ heading_tag_functionality=”default” title=”Do the sheds include a floor?”][vc_column_text]Our sheds do include a floor<\/strong>, which means that you don’t have to worry about preparing an additional base or buying extra material to make wooden slabs, ceramic tiles, concrete slabs.<\/p>\n

We recommend anchoring the shed to the ground on a level base and in an area with good drainage and without strong winds.[\/vc_column_text][\/toggle][toggle color=”Accent-Color” heading_tag=”h4″ heading_tag_functionality=”default” title=”Can the shed be delivered to my home? How long does it take to arrive? “][vc_column_text]All of our sheds are delivered to your home within 3 to 5 working days<\/b> and this is included in the price. The product is delivered at a ground level, regardless of the model chosen.[\/vc_column_text][\/toggle][toggle color=”Accent-Color” heading_tag=”h4″ heading_tag_functionality=”default” title=”Can an inexperienced person assemble it?”][vc_column_text]The Space Plus sheds do not require any previous experience<\/b> or training to assemble. It is necessary to follow the instruction manual in detail, and we always recommend at least two people for the assembly.[\/vc_column_text][\/toggle][toggle color=”Accent-Color” heading_tag=”h4″ heading_tag_functionality=”default” title=”What tools are needed for assembly and are the screws included? “][vc_column_text]The tools necessary for the assembly of each shed are described in each instruction manual, but in all cases basic tools such as pliers, screwdriver, tape measure, etc. are required. The sheds include all the screws<\/b> and parts necessary for assembly.[\/vc_column_text][\/toggle][toggle color=”Accent-Color” heading_tag=”h4″ heading_tag_functionality=”default” title=”What maintenance is required?”][vc_column_text]The resin sheds do not require any maintenance apart<\/b> from occasional cleaning to avoid accumulation of waste, especially on the roof. It also avoids accumulation on the roof and door guides.[\/vc_column_text][\/toggle][toggle color=”Accent-Color” heading_tag=”h4″ heading_tag_functionality=”default” title=”About the installation”][vc_column_text]Plan the installation of the product on a dry and windless day.<\/p>\n

Avoid installation on bad weather to avoid damage to the product or personal injury. The shed is not designed to be built directly on the lawn.<\/p>\n

It is very important that the stand is secured to the ground and that it is levelled. <\/b><\/p>\n

It does not include screws or other parts needed for anchoring.<\/p>\n

If a concrete platform is made, it is important that it slopes towards the edges to prevent water ingress.<\/p>\n

The product should be placed in a place protected from the wind and with good drainage. <\/span><\/p>\n

Avoid placing it in close proximity to trees, as regular cleaning of branches and leaves that may fall on it will be necessary.[\/vc_column_text][\/toggle][\/toggles][\/vc_column][vc_column right_padding_desktop=”2vw” top_margin_tablet=”10%” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” advanced_gradient_angle=”0″ gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/2″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” gradient_type=”default”][vc_row_inner content_placement=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”30″ text_align=”center” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” gradient_type=”default”]\n\t\t\t

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